Ken Carter started at Dimension Computing in 1996 and worked his way up from building PCs and repairing laptops to become their principal on-site technician; designing, building, deploying and maintaining network servers and workstations for many prominent businesses around the Ballarat district.

In 2002, Ken left Dimension Computing to take on the role of iT Manager for Gekko Systems. Gekko were then a small but rapidly growing business that needed a solid iT base to facilitate sales and support for the mining industry around the world. He had the privilege of overseeing and managing their growth from 2 servers and 20 workstations to 7 servers and over 100 workstations, with branch offices in Johannesburg (South Africa), Vancouver (Canada) and Santiago (Chile) by 2009.

Employees of Gekko were frequently involved in visits to mine sites around the world and required remote access to head office resources. At the time this was often challenging due to limitations in technology and the extremely remote locations involved.  Ken was able to successfully provide them with remote access and communication capabilities that enabled them to stay in touch with their support team in Ballarat.

In 2009, Ken took the opportunity of forming ZenithXen with his brother David, who is an expert at data cabling and communications. Ken’s personal field of expertise is in network infrastructure design, deployment and ongoing management. This encompasses server and router maintenance, firewalls and network security, electronic information management, as well as the repair and maintenance of networked workstations. He prides himself on being able to get to the root source of problems, fixing them quickly and permanently. Not just addressing reoccurring symptoms.

ZenithXen is an information Technology service provider servicing small to medium businesses in the Ballarat region. Our focus is to supply and service Microsoft server based computer network infrastructure equipment to small businesses that have a requirement to share electronic information between 2 or more computers.

Our strength is our extensive experience and expertise both as a service provider and customer.

Ken personally manufactures all computer systems following strict checklist procedures that have developed over the 20+ years that He has been building computers. ZenithXen use only quality components from a few proven, reliable manufacturers and all computer systems are run continuously for at least 24 hours prior to delivery.

Mission statement

ZenithXen is committed to providing Ballarat small business with the highest possible quality iT service and support.

Drawing on over 17 years experience, we continuously strive to deliver cost effective productivity improvements to our customers.

We will conduct ourselves with honesty and integrity at all times to promote customer peace of mind.

By having access to the latest technology, our customers will gain the ‘competitive edge’ as well as the ability to ‘take their business to the world’.

Vision statement

To grow ZenithXen into a locally recognised brand that stands for unsurpassed quality, integrity, performance and reliability in the iT Field.